FAQ's - Outlook Mac to Apple Mail Converter Tool

How much time does it take to ship the product and what will I receive when I purchase OLM Converter Pro?

OLM Converter Pro is a downloadable only product so there is no physical shipment done. When you finish your order, you will receive your personalised license key on your registered email id shortly. You can instantly unlock the trial (demo) mode of OLM Converter Pro. If you do not receive your key within 30 minutes please contact us at helpdesk@gladwev.com.

What if I face any problem while using your software?

Customer satisfaction is our topmost priority. So we provide free email support (in English only) to all of our customers and most of the time our skilled team members will help you to resolve your problems as soon as possible.

The world is not perfect and same is our software. We are constantly working to make OLM Converter Pro more reliable and useful. We always ensure best possible quality with every release or OLM Converter Pro however a very few (less than 2%) of our customers have faced issues while using our product. We are responsible and sensitive towards customer issues. We always behave responsibly and always expect cooperation from our valuable customers during we provide support to them. It’s a truth that no customer issues can be resolved without getting good cooperation from our customers.

After all if you don’t find our product useful you can ask for a refund and we will be happy to do that.

What is your support policy?

Customer satisfaction is our top most priority. So we provide free support (in English only) to all our licensed customers. Please note that we provide support through emails only. Usually you will receive a response from our dedicated team members within an hour or two. We try to resolve issues (if any) as soon as possible. Some times we have provided custom builds to our customers.

We also provide free but limited support to our trial version users. If you face any issue while using OLM Converter Pro trial (demo) version you can still contact us with your queries at helpdesk@gladwev.com and we shall address your concerns as soon as possible. Please visit support page here for more information.

What is your refund policy?

If you don’t find our product useful, you can ask for refund within 30 days of the purchase. If you ask for refund then we shall give you a full refund of amount payed provided that you asked for support and we failed to resolve your problem. In all other circumstances we will deduct 5% charges as a processing fee because our payment processor deducts 5% charge on each reversal.

Do you provide free updates?

We provide free updates to all our customers. Whenever there is an update ready to be downloaded, we notify all our customers regarding the release. New update can be instantly downloaded and applied to your version of OLM Converter Pro.

Why is OLM Converter Pro not free?

OLM Converter Pro is a professional email migration tool. We could provide it free but then we won’t be able to provide support and work on updates and issues reported by our customers.

How many machines Can I install OLM Converter Pro on?

OLM Converter Pro can be purchased as a Single user License, Household License and Commercial License.
Single User License: Each license key is personalized for a single user. It means that you can convert all emails received by one person with one license. However you can install OLM Converter Pro on more than one machine provided that you must convert Apple Mail content belonging to one person only.
Household License: Household license key is personalized for a single household. It means that you can convert all emails received by you, your spouse or kids. However you can install OLM Converter Pro on more than one machine provided that you must convert Apple mail content belonging to persons in your home.
Commercial License: Commercial license key is personalized for use by IT support Technicians at organization or Firm. Technician at Computer repair shops. It means that conversion will be handled by IT support member for the member of the organization and firm only for one location only.

For Purchasing bulk Commercial License for Multiple locations please write to us at helpdesk@gladwev.com